Help With Your Account
How to Sign in or Create Your Account
To get started, simply click the Your Account icon found in the upper right-hand corner of every page. You'll be taken to a page called Sign-In. If you've already created an account, follow the directions under "Already have an account?".
If you need to create an account, click the "Create an Account" link under the section labeled "Need to create an account?"
Your Account Summary Page
The Account Summary Page acts as the primary control center for your account. Protected by your password, the Account Summary page lets you view and modify all the information associated with Your Account. This includes Account Sign-in (Username & Password), Billing & Shipping Addresses, Payment Method information, Recent Purcases and other account related control.
Your password helps keep the information you enter in Your Account private and secure. Choose a password of at least 6 letters and numbers. It should be a word that's easy for you to remember. (And you shouldn't share it with anyone else.) If you forget your password, please click here and we will e-mail you a temporary password to the e-mail address registered with your account. After you log in with the temporary password, it is highly recommended that you create a new password. To change your password, you'll need to enter your new current password before you can create a new one.
Billing/Contact information and Shipping information
When you create Your Account, you have the opportunity to provide one, or several contact Billing and Shipping Addresses. This information is used to make ordering on our site simple and easy, and to help avoid delays if we need to contact you about your order. Living Direct network will never share any of this information without your permission.
The Living Direct Network offers a free, informative e-mail newsletter as well as occasional messages regarding special offers, sales and promotions, new site features, etc. Your Account makes it easy to keep your subscription preferences up to date. The Living Direct Network will never share your e-mail address without your permission.
Print Catalog Subscriptions
The Living Direct Network offers a free product catalog as well as the opportunity to receive other printed messages regarding special offers, rebates, coupons, etc. Your Account makes it easy to keep your subscription preferences up to date. The Living Direct Network will never share your address without your permission.
Using "Remember Me"
If you check the "Remember Me" box on "Your Account," our website will remember you whenever you visit our site from the computer on which you originally created your account. When you return to our site, you will be logged in and capable of quickly viewing the items in the Cart.
To take advantage of this feature, your computer must have cookies enabled.
Privacy and Security
Your password, and your billing, contact and shipping information are completely private and secure. The Living Direct Network will never share any of your information without your permission. If you choose to use Your Account's "Remember Me" feature, the contents of your Cart will be visible when you return to our website. For your protection, however, any other Your Account information will be available to you only after you type in your password.
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Get free standard shipping on thousands of designated products across our site. Some items, like very large and heavy products, do not qualify at this time.
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Just give us a call to return your item. Most items can be returned up to 60 days from the purchase date. For specific details please read our return policy.
16 Years of Service
We have been providing excellent customer service since 1999, from 24x7 phone support, a world-class website and learning center, and faster home delivery.
Helpful Product Experts
Talk or chat with one of our friendly Austin, TX experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute.
We are competitively priced everyday but if you do find a better deal at another authorized dealer let us know. For more details, see price match policy.