The Living Direct Network
Cancelling your order
You may cancel your order, for any reason, and receive a full refund provided your order has not been shipped. Please note that a small percentage of orders cannot be stopped from shipping out of our warehouse even though they may not have physically left the premises. In these rare instances, the customer will be responsible for whatever shipping charges are incurred.
Typically, most orders are filled and shipped within 24 to 48 hours from the time they are received. The Living Direct Network Customer Service desk can inform you of the status of your order and advise you whether or not the order can be canceled for a full refund. Once an item is shipped the terms of our Returns policy will take effect. We reserve the right to charge a restocking fee on any canceled orders.
PLEASE NOTE: Cancellations cannot be sent via email. All cancellations must be submitted to the Living Direct Network customer support center by telephone only at 1-866-975-4846 from 8 a.m. to 5 p.m. CST Monday through Friday. This is to ensure a cancellation request is not lost or mishandled. Customers are fully responsible for improperly submitted cancellations.
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Get free standard shipping on thousands of designated products across our site. Some items, like very large and heavy products, do not qualify at this time.
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Just give us a call to return your item. Most items can be returned up to 60 days from the purchase date. For specific details please read our return policy.
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We have been providing excellent customer service since 1999, from 24x7 phone support, a world-class website and learning center, and faster home delivery.
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Talk or chat with one of our friendly Austin, TX experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute.
We are competitively priced everyday but if you do find a better deal at another authorized dealer let us know. For more details, see price match policy.