2010 Free Returns & Extended Return Policy
Shop early with one of the LivingDirect network of sites and get extended returns through January 15th as well as Free Return shipping on all Buyer's Remorse returns. How does the program work?
1: Buy any product that ships via: UPS/Fedex between November 6th and December 11th. To verify if the product qualifies simply look for the FREE HOLIDAY RETURNS icon on any product page or select the "Shipping" tab on any product detail page. Any product that ships via "Freight Line" carrier does not apply to the free returns policy.
2: We automatically extend our normal 30 day return policy until January 15th to allow for any gift items to be returned to us
3: We will send you a pre-paid label to use for the return shipping to us. Our network of sites include:
PROMOTIONAL FREE RETURNS Policy Details:
To take advantage of our free return promotion, the purchase must take place through an authorized Living Direct, Inc. website or call center, and fall within the specified time period (Wednesday, October 12, 2011 through Monday, October 31, 2011). Only specially marked items that ship out via UPS or FedEx ground are eligible. You must request a return RA from our customer service department within 15 days of receiving your order to be eligible for this offer. Return requests after that time will be subject to our normal return policy. Items that ship out via freight line carrier are subject to our regular return policy. Call 1.866.975.4846, M-F, 8am to 5pm CST to request a return RA.
Returned products must be in a new, fully functional, and undamaged condition. Products must include the original box (including over boxing,) packing materials, manuals, and accessories. Once the item is received back into our warehouse credit will be issued back to the original payment source within 2 weeks. A restocking fee up to 15% may be applicable to cover original shipping charges incurred for delivery. *Open box clearance items are not eligible for any type of buyer's remorse return.
Click here to read our complete return policy.