Payment Plans with Affirm
Affirm allows you to spread your purchase over time with fixed monthly payments. Just select financing with Affirm at checkout
Talk or chat with one of our friendly experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute
Help With Your Account
How to Sign in or Create Your Account
To get started, simply click the Your Account icon found in the upper right-hand corner of every page. You'll be taken to a page called Sign-In. If you've already created an account, follow the directions under "Already have an account?".
If you need to create an account, click the "Create an Account" link under the section labeled "Need to create an account?"
Your Account Summary Page
The Account Summary Page acts as the primary control center for your account. Protected by your password, the Account Summary page lets you view and modify all the information associated with Your Account. This includes Account Sign-in (Username & Password), Billing & Shipping Addresses, Payment Method information, Recent Purcases and other account related control.
Your password helps keep the information you enter in Your Account private and secure. Choose a password of at least 6 letters and numbers. It should be a word that's easy for you to remember. (And you shouldn't share it with anyone else.) If you forget your password, please click here and we will e-mail you a temporary password to the e-mail address registered with your account. After you log in with the temporary password, it is highly recommended that you create a new password. To change your password, you'll need to enter your new current password before you can create a new one.
Billing/Contact information and Shipping information
When you create Your Account, you have the opportunity to provide one, or several contact Billing and Shipping Addresses. This information is used to make ordering on our site simple and easy, and to help avoid delays if we need to contact you about your order. Living Direct network will never share any of this information without your permission.
The Living Direct Network offers a free, informative e-mail newsletter as well as occasional messages regarding special offers, sales and promotions, new site features, etc. Your Account makes it easy to keep your subscription preferences up to date. The Living Direct Network will never share your e-mail address without your permission.
Print Catalog Subscriptions
The Living Direct Network offers a free product catalog as well as the opportunity to receive other printed messages regarding special offers, rebates, coupons, etc. Your Account makes it easy to keep your subscription preferences up to date. The Living Direct Network will never share your address without your permission.
Using "Remember Me"
If you check the "Remember Me" box on "Your Account," our website will remember you whenever you visit our site from the computer on which you originally created your account. When you return to our site, you will be logged in and capable of quickly viewing the items in the Cart.
To take advantage of this feature, your computer must have cookies enabled.
Privacy and Security
Your password, and your billing, contact and shipping information are completely private and secure. The Living Direct Network will never share any of your information without your permission. If you choose to use Your Account's "Remember Me" feature, the contents of your Cart will be visible when you return to our website. For your protection, however, any other Your Account information will be available to you only after you type in your password.
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Just give us a call to return your item. Most items can be returned up to 30 days from the purchase date. For specific details please read our return policy.
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We have been providing excellent customer service since 1999, from 24x7 phone support, a world-class website and learning center, and faster home delivery.
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Talk or chat with one of our friendly Austin, TX experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute.
We are competitively priced everyday but if you do find a better deal at another authorized dealer let us know. For more details, see price match policy.
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California Prop 65
General Summary of Proposition 65
The “California Safe Drinking Water and Toxic Enforcement Act of 1986” (more commonly referred to as ‘Proposition 65’)
was enacted to ensure that customers be properly warned when a product contains a substance known to cause cancer or
reproductive harm. The law requires the State of California to publish and maintain (annually) a list of substances
to be available to the general public. Additionally, the law requires that businesses properly notify residents of
the State of California about the presence of these substances in the products they purchase, or that may be present
in their homes, workplaces, or that otherwise may be released into the environment. The specific list contains a wide
range of naturally occurring and synthetic substances including manufacturing and construction chemicals, pesticides,
tobacco, food-additives, solvents, household products, drugs and byproducts created from a specific product usage.
For complete list of these chemicals, visit: http://oehha.ca.gov/proposition-65/proposition-65-list
What is the California Proposition 65 Warning?
You may have noticed the below warning label on our products, or on products from other manufacturers. The warning has become increasingly commonplace and oftentimes raises questions about why the warning exists, and what it means to a customer. The warning itself is just one of many requirements for businesses operating in and/or selling products to customers in the the State of California. The warning does not mean that a product that includes the warning will cause cancer or reproductive harm, but rather it simply is provided in order to educate the consumer that a substance may exist. A large number of the substances listed under Proposition 65 have been in regular use for many years without any documented harm to a consumer. This is due to the low concentrations and minimal exposure that actually occurs with these substances. Those chemicals, however, have been determined by the State of California to be listed as potentially harmful.
I don’t live in California. Why did my product include this warning?
In order to ensure compliance with Proposition 65 requirements we have determined that all products manufactured by
Living Direct Inc, including products sold under the EdgeStar, Avallon and Koldfront brands, should include the
above-referenced warning label. This labeling requirements exists for all of our products regardless of the
location / destination to which the product is ultimately sold and/or shipped.
We believe that our products, when used as designed, are not harmful and as such this warning is provided in order to properly conform to the requirements of Proposition 65.
For complete details regarding Proposition 65, please visit:http://oehha.ca.gov/prop65.html