Payment Plans with Affirm
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Talk or chat with one of our friendly experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute
Forms of Payment
We also accept cashier's checks and company checks, however you will need to call 1-866-975-4846 to place your order. Orders are processed upon receipt of funds. We also accept purchase orders for companies that have submitted a credit application that we have approved. Click here for more information on business sales.
All checks should be made out to Living Direct, Inc. and mailed to:
Living Direct, Inc.
500 N. Capital of Texas Hwy
Austin, Texas 78746
Terms and Conditions
We will happily accept purchase orders from qualified corporate, educational, non-profit and government organizations pending a credit review by our finance staff. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address; the preferred shipping method; and all relevant costs, including product prices, shipping and handling, and taxes (if applicable). Requisitions, letters, faxes, or memoranda referencing a purchase order number will not be accepted. To place an order by purchase order we must receive the purchase order by fax or US mail. Some additional terms and conditions include:
- The minimum purchase order amount we accept is $100.
- All products bought by purchase order must be shipped to a US destination.
- Payment terms are Net 30.
- We cannot accept purchase order numbers over the phone.
- We cannot process an order until we have received a signed purchase order.
We cannot accept your purchase order unless you agree to these terms. Please be aware that all POs are subject to approval.
Submitting Your Order
First Order Only - We require that you fill-out and send us the following 2 items:
- Fax in your order to: (512) 874-3676
- Email your order to: firstname.lastname@example.org
- Mail your order to:
Attn: Corporate Sales
500 N Capital of Tx Hwy, Bld 5
Austin, Texas 78746
Purchase Order Checklist
Please review this checklist prior to submitting your purchase order. Thanks for your interest in purchasing from us!
- Did you sign your purchase order form?
- Did you complete the credit information sheet?
- Did you provide both a billing address and a shipping address?
- Did you specify a total price?
- Did you check to ensure that you indicated the correct pricing?
- Did you provide both a billing phone and a shipping phone?
- Did you provide an email address?
* Credit information is not required when the invoice recipient is a government agency or a school.
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30 Day Returns
Just give us a call to return your item. Most items can be returned up to 30 days from the purchase date. For specific details please read our return policy.
17 Years of Service
We have been providing excellent customer service since 1999, from 24x7 phone support, a world-class website and learning center, and faster home delivery.
Helpful Product Experts
Talk or chat with one of our friendly Austin, TX experts and ensure you order the right product for your needs. Average call wait time is less than 1 minute.
We are competitively priced everyday but if you do find a better deal at another authorized dealer let us know. For more details, see price match policy.
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California Prop 65
General Summary of Proposition 65
The “California Safe Drinking Water and Toxic Enforcement Act of 1986” (more commonly referred to as ‘Proposition 65’)
was enacted to ensure that customers be properly warned when a product contains a substance known to cause cancer or
reproductive harm. The law requires the State of California to publish and maintain (annually) a list of substances
to be available to the general public. Additionally, the law requires that businesses properly notify residents of
the State of California about the presence of these substances in the products they purchase, or that may be present
in their homes, workplaces, or that otherwise may be released into the environment. The specific list contains a wide
range of naturally occurring and synthetic substances including manufacturing and construction chemicals, pesticides,
tobacco, food-additives, solvents, household products, drugs and byproducts created from a specific product usage.
For complete list of these chemicals, visit: http://oehha.ca.gov/proposition-65/proposition-65-list
What is the California Proposition 65 Warning?
You may have noticed the below warning label on our products, or on products from other manufacturers. The warning has become increasingly commonplace and oftentimes raises questions about why the warning exists, and what it means to a customer. The warning itself is just one of many requirements for businesses operating in and/or selling products to customers in the the State of California. The warning does not mean that a product that includes the warning will cause cancer or reproductive harm, but rather it simply is provided in order to educate the consumer that a substance may exist. A large number of the substances listed under Proposition 65 have been in regular use for many years without any documented harm to a consumer. This is due to the low concentrations and minimal exposure that actually occurs with these substances. Those chemicals, however, have been determined by the State of California to be listed as potentially harmful.
I don’t live in California. Why did my product include this warning?
In order to ensure compliance with Proposition 65 requirements we have determined that all products manufactured by
Living Direct Inc, including products sold under the EdgeStar, Avallon and Koldfront brands, should include the
above-referenced warning label. This labeling requirements exists for all of our products regardless of the
location / destination to which the product is ultimately sold and/or shipped.
We believe that our products, when used as designed, are not harmful and as such this warning is provided in order to properly conform to the requirements of Proposition 65.
For complete details regarding Proposition 65, please visit:http://oehha.ca.gov/prop65.html